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Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman2595562's own words
Hi, **I have performed mobile credit top up for my sister on **rd March **** with rm** for number ***-******* (XOX). My number is ***-*******. Email: *****@***.com**She has received the following SMS confirmation of the top-up from Boost.**RM* Wendy has topped up RM**.** to your mobile credit via Boost app. Download Boost now to make topup easier! tinyurl.com*theboostapp**However, upon checking the credit balance, the amount was not credited (pls refer to screenshot attached). **My sister has called up the Customer service at XOX but they are not able to assist further since the top-up was done via Boost.**Please can you check and assist to resolve it? **Thank you! ****P*S: I have sent an email to *****@***.com this morning (Subject: For assistance: Mobile credit top up was not successful) but there's no indication that the issue will be looked into (e.g. incident no.), so I reached out for assistance via this channel as well.
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