I bought a refurbished phone off of your website and wanted to unlock it for att use, I...

GetHuman-mistycol's customer service issue with Boost Mobile from December 2018

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The issue in GetHuman-mistycol's own words
I bought a refurbished phone off of your website and wanted to unlock it for att use, I called and got someone who said I could do it since it was on the network for way over ** months, and he put me on hold and the call failed. I called back and got another person who said it was not eligible and that I would have to be on their network for a year before the unlock, and she kept saying I needed the previous phone number but I bought it from THEIR official website so there was no number on the phone. What can I do? I was told it would work but now I either want a refund or a solution.
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Boost Mobile

Customer service issue
Reported by GetHuman-mistycol
Dec 5th, 2018 - a mon ago
I have an issue with Boost Mobile too
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Seen by 3 customers so far
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Timeline
GetHuman-mistycol started working on this issue
Dec 5th, 2018 6:14am