Before contacting them, items GetHuman-mistycol may need:
Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman-mistycol's own words
I bought a refurbished phone off of your website and wanted to unlock it for att use, I called and got someone who said I could do it since it was on the network for way over ** months, and he put me on hold and the call failed. I called back and got another person who said it was not eligible and that I would have to be on their network for a year before the unlock, and she kept saying I needed the previous phone number but I bought it from THEIR official website so there was no number on the phone. What can I do? I was told it would work but now I either want a refund or a solution.
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