I never had a pin for my account. Even when I pay my bill and it asks for a pin it says...

GetHuman-snakejad's customer service issue with Boost Mobile from November 2018

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Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman-snakejad's own words
I never had a pin for my account. Even when I pay my bill and it asks for a pin it says it’s incorrect and I type it again and it works, my phone just stopped working and I’m trying to swap devices but it asks for a pin. I entered the pin I use to pay my bill and it has me locked out of my account for ** hours. I need to be able to use a phone. I went to both of my local boost locations today, nobody there. They both said they were open but the doors were locked. Why make it so difficult?
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Boost Mobile

Customer service issue
Reported by GetHuman-snakejad
Nov 25th, 2018 - 10 mons ago
I have an issue with Boost Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman-snakejad started working on this issue
Nov 25th, 2018 9:10pm