do I need to pay my phone bill with my current carrier to switch over to metro

GetHuman-lmnra's customer service issue with Boost Mobile from August 2018

Help with my Boost Mobile issue
The issue in GetHuman-lmnra's own words
The problem: do I need to pay my phone bill with my current carrier to switch over to metro
GetHuman-lmnra did not yet indicate what Boost Mobile should do to make this right.
I have an issue with Boost Mobile too
How GetHuman-lmnra fixed the problem
We are waiting for GetHuman-lmnra to fix the problem and share the solution with the rest of us customers.
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Boost Mobile

Customer service issue
Reported by GetHuman-lmnra
Aug 22nd, 2018 - 3 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 6089 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN
Timeline
GetHuman-lmnra started working on this issue
Aug 22nd 7:23am
GetHuman-lmnra indicated the issue is not fixed yet.
Aug 22nd 12:35pm
GetHuman-lmnra indicated the issue is not fixed yet.
Aug 22nd 5:35pm
GetHuman-lmnra indicated the issue is not fixed yet.
Aug 22nd 5:36pm
GetHuman-lmnra indicated the issue is not fixed yet.
Aug 22nd 5:36pm