On March **th I called customer service and switched from a family plan (w* $* insuranc...

GetHuman750806's customer service issue with Boost Mobile from June 2018

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Help with my Boost Mobile issue
Before contacting them, items GetHuman750806 may need:
Name on account, Phone number, and 4 Digit PIN
The issue and preferred resolution, in GetHuman750806's own words:
On March **th I called customer service and switched from a family plan (w* $* insurance) to a single $** unlimited plan. I made a $** cash payment at a store that excepts Boost payments. My service was not restored. *I contacted customer service approximately *-* weeks ago (in May) and was told that i need to make an additional $* payment for the phone insurance. *Yesterday i called customer service to cancel the insurance so that my service could be restored. I spoke w*a customer service rep and her supervisor. I was told several reasons why my service had been cancelled.**. I hadn't made a payment in ** days.**. I cancelled my own service.**. Someone i know used my pin & cancelled my service.**. Boost Mobile cancelled my service.**I asked if i could have a new number and my $** payment used to start a new account and if not id want a refund. I was told several times that the money is gone & the only way i can have my money back is if i had paid w*a credit card. I was also told that if i paid in cash Id need to take my receipt back to the store where i paid and ask them for a refund.**Original family plan account info:*Anthony Burnett***********************Pin:*****Pin:****
I trust that Boost Mobile will make this right and come up with a resolution that is fair.
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Boost Mobile

Customer service issue
Reported by GetHuman750806
Jun 5th, 2018 - 13d ago
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Timeline
GetHuman750806 started working on this issue
Jun 5th 12:55am