Boost Mobile Customer Service Issues

I bought a phone on May 24, [redacted], but later discovered there's no service in my area. Despite no refund policy mentioned on the receipt, I contacted Boost Mobile on May 25th. They assured me a full refund of $[redacted] within 5 days. After waiting for 7 days and making multiple calls, I still haven't received the refund. I even contacted my lawyer to take legal action. I have already provided copies of the receipt. I demand an immediate refund as promised, or I will escalate the issue to BBB and file a claim in court for the stress and inconvenience caused. Just refund the $[redacted] without further delays.

I want to share my recent experience at a Boost Mobile store. After making a payment, I requested a receipt which they denied. Unfortunately, I didn't receive any service, and upon returning, the store refused to provide the owner's information. Customer service couldn't assist due to the lack of a receipt. This situation is concerning, and I find it unacceptable for a company like Boost Mobile to tolerate such behavior. After facing numerous issues, I have decided to switch to Metro PCS. I aim to share my experience on social media. Thank you, Boost Mobile, for mishandling my payment and creating these unnecessary complications.

I lost my phone over a month ago and have been trying to keep my number and family plan. Despite paying my bill, I am concerned someone may be using my lost phone, as my sister received a strange reply when she tried to contact it. I suspect I left it on the van's bumper and someone might have found it and accessed it. I am curious if there have been any outgoing activities from my lost phone in the past month. My phone number is [redacted] and my email is [redacted]. Thank you. June 24, [redacted] @ 1:14 pm -S. Metcalf The other number on the plan is [redacted] and we still have that phone.

My daughter's phone was stolen, and I suspended it online. After calling customer service, I was informed that I have to purchase a new phone or locate the stolen one within 90 days. Even though it's been less than 90 days, Boost Mobile states that the account has been closed, and my phone number is no longer available. The phone number is crucial for me, and although it's in the system and accessible with the pin, I am struggling to get assistance. I have requested to contact the corporate office, but I was informed there is no way to obtain their direct contact information. I urgently need to reclaim my phone number and reactivate my account. Appreciate any help with this matter.

I recently discovered that my boyfriend has requested access to my phone logs and text messages, which goes against my privacy rights. Even though I am on his account, I understand that sharing this information without my consent is illegal. As the primary bill payer, I am concerned about this breach of privacy. I want to avoid any legal complications arising from this situation. Could you please advise me on how to address this matter with your company? Thank you.

My iPhone 7 won't turn on at all. I visited the Apple Store to troubleshoot and was informed they couldn't restore it for free because allegedly the charging port was damaged. Despite my insistence that the port charges the phone fine, they said it was damaged and required a $[redacted]+ repair for restoration. The technician then referred me to another company with an out-of-state number and estimated retrieval costs between $[redacted] - $[redacted], which I decided against. After contacting my carrier, they directed me to another Apple service tech. Upon reiterating the issue, I was told the Apple Store notes suggested we damaged the charging port. I reiterated that if we damaged the charging port, the phone wouldn't charge correctly.

After discussing with the Apple tech, it appears they are suggesting charging for a damaged battery port. Despite my phone still charging correctly, I've been advised to visit the Apple store for an assessment. This involves traveling over 20 miles from home. I've been instructed to explain the situation to the technician and, if asked to pay for the charging port, to request to speak with a manager to potentially exchange the phone at no cost. For now, I find myself making payments and paying for services on a malfunctioning phone after just 7 months of use. With over a decade of loyalty to Boost, if this issue isn't resolved, I may consider switching to another service provider.

My Apple iPhone 7 is unable to turn on. I visited the Apple Store, and they said they can't restore it due to a damaged charging port, which I disagree with as it charges fine. They offered a $[redacted]+ fix or suggested an out-of-state company with estimates from $[redacted] to $[redacted]. Contacted my carrier who connected me to Apple support. The tech mentioned the charging port damage note but agreed it charges. Got an appointment at the distant Apple Store. I'm frustrated making payments on a non-functional phone after 7 months. Hoping for a resolution or considering switching service providers after being a loyal customer for over a decade.

My Apple iPhone 7 won't turn on. The Apple Store said they couldn't restore it as they claim my charging port is damaged, but it charges fine. They offered to fix it for $[redacted] or refer me to an out-of-state company. The company quoted $[redacted]-$[redacted] to retrieve my pictures. When I called my carrier, they redirected me to Apple's help line. The Apple tech confirmed the note about the damaged charging port and scheduled an appointment at a distant Apple Store at 8:00 am. I will discuss the situation with the tech and request to speak to a manager if they ask for payment, suggesting a phone swap for free. If not resolved, I may consider switching providers after being a loyal customer for over 10 years if this issue persists with Boost.

I had a lost phone, and the insurance company replaced it. The replacement phone got lost as well. Now I found the original lost phone and want to use it. The Boost store employee mentioned the account for the first lost phone is still active, resulting in two phones with the same number. The store employee said I need to wait three months before the number becomes available, but I believe she might be mistaken. The lost phone rings to voicemail and has notification sounds. I want to use the found phone but can't recall the lock screen code, so I may need to perform a master reset, although the method I tried with the volume and power buttons simultaneously did not work; it just took a screenshot. I appreciate assistance with both of these issues. Thank you.

I placed an order for a preowned rose gold iPhone 6s last Thursday around 7:30 pm. I selected expedited overnight shipping to receive it by Friday. My understanding was that the cutoff time is 1 pm for same-day delivery. I am frustrated because this information was not clear during the ordering process. I urgently need the phone today and paid for expedited shipping, but I am concerned I might not receive it on time. I appreciate it if you can provide an update. Thank you. - Frustrated Customer

I have attempted to contact your customer service department without success. I am Harriette Green. Today, you received a payment of $57.00 from Nicole McCoy using a Capital One card she fraudulently acquired from me. I was alerted by Capital One's fraud department this afternoon regarding this unauthorized transaction. The last four digits of the credit card are [redacted], which has since been cancelled. Nicole has been using the card around town today. I intend to report this theft and misuse to the police later today. For inquiries, please reach me at [redacted]. Thank you, Harriette Green.

My phone has been hacked and rooted. Even though it's a new device, there are malicious apps that I can't delete. I discovered I was being recorded and streamed using my data with proof and screenshots. I've contacted Samsung and have a case number, but they said to reach out to Boost since my phone is rooted, which I haven't done. Boost support saw my evidence and advised me to contact Samsung. Now I'm emailing you for help as my privacy and data are compromised, and I haven't received effective assistance. I bought the phone already rooted, but Samsung wonders why Boost sold it to me like that. Please reach out to me by phone at [redacted] instead of email, as my email has also been compromised by this root. Thank you.

I activated my phone account on June 13 under my mother's family plan. Without my knowledge, it was changed to a single plan due to arrangements with my sister. My phone got disconnected on July 5 due to payment issues. I've faced numerous problems with my service, unable to use mobile data or hotspot until recently. I feel frustrated with the situation. Customer service has been unhelpful, even a supervisor hung up on me. Being 7 1/2 months pregnant and on bed rest, I'm upset that the insurance I paid for was removed from my account, and my payment was transferred to my sister's account. Boost Mobile placed me on another account without my consent. I want a refund of my funds and to switch carriers. This experience has been the worst, and I want to report the supervisor for not addressing my concerns properly. I demand the services I paid for and need my phone operational today for important medical reasons.

I send out hundreds of texts and make over 30 calls daily. However, when I check my online history, it only shows I've sent 1 text and made about 10 calls daily. Is there an app I can use on my phone to accurately track all calls and texts along with phone numbers online? My current text log only displays 1 text in the past 3 days and 3 phone calls, which is inaccurate. I've been facing this issue since [redacted], and it remains unresolved. I have my phone number and PIN but prefer not to share them here.

I have experienced multiple issues with my phone where I contacted customer service and visited the store, but unfortunately, I have not received any assistance. I was promised my account would be restored and an additional month of service would be provided due to the ongoing problems I have faced. However, every time I call for help, I end up getting disconnected after being assured of assistance. The problems with my phone have not been resolved yet. The service at the stores has been poor, as they initially denied any issues. Even though you acknowledged the problems when I contacted you, no resolution was offered. I have been paying $60 a month without receiving satisfactory service, and it is disappointing that no compensation has been provided for the inconvenience I have experienced. I am considering switching to another carrier if this situation is not addressed promptly.

I am a person with disabilities dealing with constant pain. My family and I are grieving deeply over the loss of my stepdad and my son. Last year, I spoke to a customer service advisor about the winter fuel payment, but I've missed out on it in the last couple of years due to our grieving process. The advisor suggested I apply in July [redacted], but I don't have your contact number to follow up. My household struggles with health issues, and I can't face another winter without heating. Please reach out to me using the contact details below so we can discuss this further. Nadiah E. 20 Minerva Close Warrington, WA4 2XL [redacted] 07[redacted]03 Thank you.

I'm concerned about the issues we faced in Pennsylvania when we tried to switch to a different cell phone company. We kept getting directed to a recording asking for a credit card to establish a connection. To have better reception, we found we needed to be closer to New York City, and in Canada, the service was better. I received a message that we used up all our roaming - how did this happen? This needs to be resolved. Additionally, after explaining at Hato Tejas Mall that I get paid on the 13th of the month, I was assured it wouldn't be a problem. However, I started receiving messages on the 9th, which is causing concern for my wife. Please address these issues promptly.

Approximately a month ago, I purchased a new Galaxy J7. Shortly after, I noticed an issue with the sound - I could only hear when it was on speakerphone. Despite the store's attempts to fix it before the 7-day mark, it was concluded to be a factory defect. Disappointingly, the store manager refused to replace the phone and insisted I pay an additional $50 for insurance. I have reached out to multiple support channels with no resolution. The female manager at the Boost Mobile store in Berlin, New Jersey was unhelpful, unlike the male employee who has diligently recorded everything. My phone constantly overheats, has charging issues, and I can only hear on speakerphone. I am frustrated and considering filing complaints. My aim is to have a functional phone after investing hard-earned money, not to engage in endless back-and-forth.

I am experiencing ongoing problems with my phone that I purchased from a store. Despite visiting the store multiple times, the issues have not been resolved. I also have encountered difficulties with customer service, being hung up on and transferred multiple times without a solution. I switched to a $60 plan with 20GB hotspot, but my phone is not updated correctly, and I was left with a $10 balance on a $50 plan. I am looking to be on the $60 promo plan, receive a new phone, and change my phone number. Additionally, there have been issues with privacy as I have received calls and texts meant for other individuals. The store's lack of transparency and unhelpful responses have made me concerned. I am seeking a resolution to these ongoing problems that I have faced with Boost.