Boost Mobile Customer Service Issues

I'm a person with severe disabilities, making it challenging for me to answer the phone as I use a wheelchair. I'm receiving over 50 unwanted calls daily, possibly because I once considered buying a car even though I no longer drive. The calls range from insurance sales, financial offers, to job opportunities. Despite repeatedly requesting not to be called, they persist daily. The incessant calls are overwhelming, and I'm seeking advice on how to handle this situation. The constant disturbance is unbearable. As a dedicated Boost customer for more than a decade, any help would be appreciated. Thank you, Terence J.

I purchased a $50 Reboost card, attempted to add it to my account multiple times, but failed. Unfortunately, I mistakenly threw away the receipt and now my phone remains off. Due to my busy schedule as a working mother, I am unable to return to the store or have the financial means to do so at the moment. I urgently need my phone for work and to stay in touch with my children's school and babysitter. The $50 should have been enough to immediately reactivate my service. Please assist in resolving this matter. My Reboost number is [redacted][redacted].

As a long-time Boost customer for over a decade, I have been inundated with more than 50 unwanted calls daily. Despite my attempts to stop the calls or unsubscribe (even though I never subscribed in the first place), the issue persists. Due to a severe disability from an accident, I am wheelchair-bound and struggle to reach the phone easily. Should I change my number, or do you have any other suggestions to offer? The continuous unwanted calls have become a major nuisance, ringing non-stop throughout the day. I urgently need assistance to address this matter. Thank you for your prompt help. Regards, Terence J.

I bought a Boost Mobile Samsung Galaxy J7 phone a month ago, and it has been a terrible purchase. The phone overheats frequently, and it refuses to charge when overheated, rendering it unusable at times. I paid $[redacted] for this phone and would like a refund. There are multiple YouTube videos where others have voiced similar concerns about this phone. I believe others should be cautioned before wasting their money on it.

Our service has been terrible for the last 2 months, only working in Wi-Fi hotspots. I had to purchase a prepaid phone for $35 to ensure my job can contact me. I bought a new phone last month, thinking that was the issue, but it's the service. I pay for my phone and my daughter's. I am not happy about the money I've spent just to ensure I can be reached when both phones are affected. I've visited the Boost store, and it seems other customers are experiencing the same problem. I don't receive calls half the time but get voicemails later. Text messages are delayed by an hour, and sometimes I'm told I have low balance and can't send texts even though I paid my bill. I'm considering canceling the service due to these ongoing issues after being customers for so long.

On March 26th, I contacted customer service to switch my plan from a family plan with $7 insurance to a single $50 unlimited plan. I made a $50 cash payment at a Boost authorized store but my service was not restored. I reached out to customer service about 2-3 weeks ago in May and was informed that I needed to make an additional $7 payment for the phone insurance. I called yesterday to cancel the insurance and spoke with a representative and their supervisor. They provided various reasons for my service cancellation, including not making a payment in 90 days, self-cancellation, unauthorized use of my pin, and Boost Mobile cancellation. I inquired about getting a new number using my previous payment or receiving a refund, but was advised that the cash payment couldn't be refunded unless made with a credit card. They suggested I return to the store with the receipt for a refund. Here is my original family plan account information: Anthony B., [redacted], [redacted], Pins: [redacted], [redacted].

I experienced an issue with Boost Mobile charging me double for activating a second line, which resulted in my phones being shut off. Despite providing evidence from my bank statement that I only received one refund of $60, customer service representatives were rude and unhelpful. After speaking with a manager, they acknowledged the error on Boost's part and agreed to turn my phones back on without additional charges. They provided me with a confirmation code i[redacted] for reference. As someone currently facing homelessness with my partner and dog, having our phones working is crucial for our safety and well-being. Despite the poor treatment received, the manager is sorting out the situation, but the overall customer service experience has left me considering switching providers due to the mistreatment.

I recently had an issue with my Boost Mobile account where I was double charged for my second line, which resulted in my phones being shut off. Despite providing evidence from my bank showing that I only received a refund for one of the charges, the customer service representatives I spoke to were unhelpful and rude. After finally reaching a manager, it was acknowledged that Boost Mobile made an error and my phones should not have been disconnected. The manager assured me that my phones would be turned back on without any additional charges due to the company's mistake. I received a confirmation code, i[redacted], to verify this resolution. My phones are essential for me as I am currently experiencing homelessness with my partner and dog. I urgently need my phones for survival and to find a permanent place to live. The lack of assistance and poor treatment from Boost Mobile's employees have left me considering switching services. I am requesting for my phones to be reactivated as promised by the manager based on the evidence provided.

My girlfriend recently started working for Boost Mobile, but unfortunately, she has not received proper training for her job. During her shifts, which often exceed 12 hours, she is left alone in the store without guidance. There are issues with her clocking in, as she doesn't have a login account. When making sales, they are not registered under her name. Additionally, she attempted to set up direct deposit for her earnings, but she received a Boost Mobile work pay card instead. Due to an error in inputting her social security number, she is unable to access her funds. We are facing financial difficulties because of this situation and are eager for a legitimate solution from the company. Despite her hard work, the problem remains unresolved, and we seek prompt assistance to rectify this issue.

I am unable to receive SMS or MMS, only send. My phone number is [redacted], and my name is Blake Long. I switched to Boost from MetroPCS on 5-3-18, and since then, I have faced numerous issues despite contacting customer care. Originally having two phones on my plan, I am now left with one. After much hassle, I received a $35 account credit from Boost. However, my bill is $50, and I rely on my phone for work. Additionally, I enrolled in insurance for my device but now find it missing, leaving me to cover the cost of a cracked screen. Boost's claim of unlimited everything has only brought unlimited problems since my switch. Considering returning to MetroPCS due to cost concerns. My previous phone number was 83-[redacted] with pin [redacted], now it's [redacted] with pin [redacted]. Assistance is appreciated.

I currently have the $50 plan with unlimited everything, 8 GB hotspot, and $7 insurance. When renewing my plan this month, I was informed that I could change my 8 GB hotspot to 20 GB. Unfortunately, when I tried to do this through the automated phone system, the option wasn't available. I've been a loyal Boost customer for 10 years, but the service quality has declined over the past year. Recently, I encountered disrespect from a representative in a Boost store when trying to upgrade my phone. I was also overcharged for a restocking fee and a phone return. I am currently in Georgia but live in NC and would like to speak with a representative in person.

I placed an order for a phone two months ago. I've been calling every day to inquire about my refund, but each time I speak to someone, I don't get a clear answer. All I want is my refund, nothing more. I make sure to pay my bill on time every month, but they keep telling me to wait 48-72 hours, and nothing happens. I'm left with no choice but to involve my lawyer. This delay is unacceptable; I've never experienced such a long wait for a refund. I'm so frustrated that I don't even want the phone anymore. The customer service representatives keep hanging up on me. I spoke with Richard from tech support, who also found it unusual for the process to take so long. He discovered they had the information inputted incorrectly in their system, causing a delay. They promised to call me back but never did. My name is Diasha Duncan, and you can reach me at [redacted]. I plan to report this to the Better Business Bureau and my lawyer.

Hello, good afternoon. I am reaching out through this platform because I have reported an issue I have been having with one of my lines. I have a family plan, and one of my lines is having a problem. It has been more than 2 weeks, approximately 3 weeks now, where I cannot receive calls; they are automatically sent to voicemail. This issue persists, despite previous attempts to resolve it through customer service. I was given a ticket to investigate the problem, but I have not received any response yet. Please let me know if there is a solution for my line as I cannot continue like this, paying for services without proper coverage and a good connection. It is urgent, and I need a prompt and accurate solution since I have always been timely with my payments, and it is unfair to continue experiencing this issue. This is not the first time I have had conflicts with the lines. Can you please provide me with the available options? The specific line with the repeated problem is: [redacted]3.

Recently, my phone service was cut off, and upon signing into my Boost account, I discovered an outstanding balance of $36.67. I promptly settled this amount. Unfortunately, despite the payment, my service was still not restored. After contacting customer service, I learned that the payment needed to be made from the primary account. I headed to a Boost store, paid the remaining balance of $83.25, and patiently waited for an hour, only to find that the service was still not functioning on any of my three lines. Subsequently, I contacted the store again, and the representative mentioned reaching out to customer service to transfer the funds I paid to the primary account. I am frustrated that the payment process has been complicated, and I am eager to have this resolved.

After approximately an hour of use, I encounter data access issues with warnings about usage that lead to network unavailability messages if I don't connect to Wi-Fi. Currently in New Orleans but a Missouri resident, I faced this issue while those around me could access the Internet. Even in the French Quarter, where my brother and others successfully connected, I remained unable to use the Internet, including apps like Google Maps. This situation would be dire if I were alone without my brother's assistance. Possessing unlimited talk, text, and data on my Samsung Galaxy S8, there should be no hindrance to my Internet connection apart from using Wi-Fi networks.

I own a Samsung Galaxy S8 and currently reside in Missouri, but I am visiting New Orleans. I consistently receive a data usage warning, followed by a sudden inability to access the Internet within an hour as the network becomes unavailable. Interestingly, others around me, like strangers in the French Quarter, my brother, and son, can still connect online, unlike me. This issue poses a significant challenge when I rely on Google Maps for navigation. If not for my brother's Wi-Fi connection, I would be stranded without any online functionality, preventing me from sharing photos on Facebook taken during my son's 30th birthday celebration here in New Orleans. Despite trying to contact customer support, I end up in frustrating automated loops without speaking to a live representative. I am contemplating switching to AT&T due to being fed up with the recurring lack of internet access whenever I travel, despite having an unlimited talk, text, and data plan. The recurrent warning about data usage followed by network unavailability shortly after is a major inconvenience, leading me to consider a switch.

We are unable to make calls after updating our plan yesterday. Texting and using data work fine, but not making or receiving calls. Phones are fully updated, and we have rebooted them multiple times. Kindly assist. This site erroneously marked the problem as resolved, which it is not. Update: The issue got resolved after chatting with a representative who provided a number to reset our phone's service settings. This fixed the problem without factory resetting the phone itself. Calls are working now.

I recently added $35 to my phone account for the unlimited monthly plan, but it seems I was still on the $3 a day plan. When I called, the employee was extremely rude and hung up on me. After calling again, the representative added the $6 back, acting as if it was a big favor, before hanging up on me once more. If this isn't resolved properly and I'm not made a happy customer, I will have no choice but to escalate this further. I will reach out to the BBB and share my experience with everyone, including potentially the news, about the unprofessionalism and rudeness of your employees. I was not only hung up on once but twice during this ordeal. It's crucial to address this promptly as not only will I no longer be a loyal customer, but I will make sure others are aware of the treatment I received.

Since I switched from MetroPCS to Boost Mobile 3 months ago, I have been on the $50 a month plan, which should include hotspot access. Unfortunately, my hotspot feature has not been working at all. Despite trying the network reset code ##7..., removing the battery, and updating the PRL, the issue persists. I even contacted customer service and expressed my frustration, mentioning that I don't think I should have to pay for this month's service or be reimbursed for the months when the hotspot wasn't functional. Although I was assured a callback within 48 hours, I never received one. I am disappointed and contemplating moving my business elsewhere. I would appreciate any assistance in resolving this matter.

I am reaching out because my wife and I encountered an issue with our bank where charges from different countries were mistakenly applied to our account. I am expecting to receive a paper check for my salary today, and I kindly request a one-day extension to cover the payment. I work at the Department of Veteran Affairs hospital and having a cell phone is crucial for my responsibilities. My wife, who is looking after our relative's infants today, also requests the extension for their well-being. I am a Veteran dedicated to assisting other Veterans at the hospital. I am Kerri Varvaro, the primary account holder, and my husband, Derek Varvaro, is the secondary account holder. Thank you for your understanding.