Boost Mobile Customer Service Issues

I recently purchased a new SIM-free iPhone 6s with the intention of transferring my Boost SIM card, but unfortunately, the card is not compatible with this phone. I have visited various Boost Mobile and Sprint stores in search of a nano SIM card that will work with my new phone, but they informed me that they do not have any individual packaged nano SIM cards available. What alternative solution can I explore in this situation?

I have an LG620 Boost smartphone that I solely use at home to connect to my local WiFi network. I do not use it for calls and do not have a Boost account. I encounter an issue where a pop-up titled “Hands Free Activation” appears frequently, locking the phone for minutes and asking me to contact “my representative.” This issue seems to be from Boost. Is there a way to stop these pop-ups from appearing?

I was double charged for my monthly payment and asked for a refund, but now I've been charged three times. This has caused a negative balance in my bank account. I will take legal action if my money is not refunded promptly. I have bank statements as proof of this error. They mentioned it would take up to ten business days for a refund. My case number is [redacted], and my mobile number is [redacted]. I expect a quick resolution, or I will have to pursue a lawsuit.

I bought an iPhone 6s Plus from the Boost Mobile website and received it today. When I tried to activate it with my old number, it said the phone was locked. I ended up activating it with a new number. Now, I need to deactivate the new number on the iPhone and transfer my old number from the Samsung Galaxy S5. I have been a customer for years, and this issue has never occurred before. Please assist me in resolving this matter.

Good afternoon. I am curious why there is an additional $3 charge in-store when my monthly bill should be $45. This extra fee seems unclear and concerning. Can someone kindly clarify why this extra charge is applied for paying the bill before the due date in-store? I have not received a satisfactory explanation at any Boost store. It is frustrating to be asked to pay more without prior notice or clear reasoning. I would appreciate it if someone could provide a detailed explanation for this extra $3 charge for in-store payments before the due date. Thank you.

I've been getting an error message saying "unfortunately, launcher has stopped" on my "smart phone." I purchased the phone last month but only started using it this week. When I turned it on last week for a few minutes, it seemed to work fine, but I had to charge it and didn't use it until now. I bought it from a reputable tech store and it was sealed in the box when I purchased it.

Hello, I appreciate you taking the time to address my concerns. I recently tried to reinstate my phone service and submitted payments on Friday through the Virgin Mobile website, but I am still without service, which has been quite vexing. My phone number, which I have had for years, is [redacted]. However, on Friday, I was given a new number with the local area code, [redacted]. Your records should reflect one of these numbers. I also reached out to the phone provider via email on Friday when I was unable to make calls after paying for a new month's service. You may refer to Case #[redacted]1 sent from [redacted] In conclusion, I am eager to resolve this frustrating issue so I can use my phone. Records should indicate multiple charges on my account since Friday following my attempts to reactivate it. If feasible, I prefer to switch to a phone number with the [redacted] area code in Southeast Wisconsin. Thank you for your assistance, Robert Clay

I recently purchased two new phones from Boost Mobile and prepaid for both using my credit card through the Boost Mobile App on one of the devices. Unfortunately, neither phone is functioning properly for making calls, sending texts, or browsing the web. I have spent over $[redacted] on these phones, which feels like a waste. When I called [redacted] for assistance, I faced challenges due to language barriers with the call center employees. Despite my attempts to escalate the issue to a supervisor or manager, the calls were disconnected, and I felt frustrated by the lack of support. It seems that the customer service representatives did not show concern for my situation or the fact that I was unable to use the phones after making a significant payment. I believe that Boost Mobile should improve their customer service and address these issues promptly to maintain customer trust.

Yesterday, when I visited the Boost Mobile office in Foley, Alabama to pay my bill, I had an unpleasant encounter with one of your employees. While I was looking at items on the wall, the lady behind the counter seemed more focused on chatting with her friend and setting up a new customer. When I tried to compare items for my phone, she grabbed an item from my hand and refused to let me do so, eventually asking me to leave and threatening to call the police. Despite my attempts to explain, she was very rude and unhelpful. My transaction ID is [redacted], and this incident occurred at 7:05 p.m. on May 14th, [redacted]. I have been in sales for 35 years and have never experienced such disrespectful treatment. I would appreciate a response regarding this matter and hope to never encounter such behavior again. Thank you, Amy Adams ([redacted], [redacted]).

I mistakenly overpaid my account with Boost. They charged me more than my bill amount, and now my service is disrupted until I pay the excess they took. I've tried reaching out to customer service without success. It's frustrating that Boost lacks any human customer support and solely relies on email responses that can take days or even weeks. I did not authorize the use of my personal information for ineffective question and answer blogs. Boost needs to promptly return the money they overcharged me instead of threatening to disconnect my service if I don't pay the inflated amount. The lack of human interaction for issue resolution is disappointing. I have retained evidence of this predicament and demand a swift refund for the unfair billing practices. It's unacceptable to be charged twice on my credit card. I expect a prompt response and the return of my money as effortlessly as they cut off my service. It's time for Boost to rectify this situation and treat customers with decency.

I went on a trip to England on December 14, [redacted], and visited a Boost retail store at [redacted] Jimmy Lee Smith PKWY Hiram GA [redacted] before my trip to put my phone number on hold for a small fee. It was crucial for me to retain this number for job applications. Jamie from Boost assured me that the number could be put on hold for three months and renewed for an additional three months. I even reminded her via phone call, and she confirmed it. However, I recently discovered that my number has been released. I have been in contact with Jamie every day for two weeks as she promised to find a solution and retrieve my number. Today, she informed me that it was not possible to recover the number. I am extremely distressed as I sold my house and have no permanent address, making the phone number the only point of contact for me. When I first contacted Jamie two weeks ago, she mentioned that the number was still available. The number in question is [redacted]. Your assistance would be greatly appreciated as I have had this number for over two decades and am willing to pay to retrieve it.

On May 10, [redacted], I, S. Todd, activated a new phone and switched to the special promotion of 3 lines for $[redacted]. I was asked to pay $[redacted]. On May 11, [redacted], $[redacted] and an additional $[redacted] were charged to my debit card. When I realized a total of $[redacted] had been taken by Boost, I contacted them immediately. Despite spending over an hour on each call, explaining that I did not authorize the $[redacted] charge, I was told it was used up and could not be refunded. My concerns are: first, a representative took unauthorized money from my account; second, they did not correctly put my family on the family plan; and third, I am being denied a refund after being a loyal customer for 13 years. I strongly feel that Boost Mobile needs to provide better training for their representatives before continuing with the "3 lines for $[redacted]" promotion. Clear communication with customers of different nationalities is vital. Unfortunately, my family is extremely disappointed with this experience and will be taking our business elsewhere. Thank you for the service over the past 13 years until May 11, [redacted].

Hello, my name is Claudia N. and I have been experiencing ongoing issues with my internet service in my area at [redacted] Alfano St., Houston, TX [redacted]. I have contacted customer support multiple times without a resolution. Despite opening a case, my service remains slow and unreliable. This has been extremely frustrating as I rely on the internet, even indoors and outdoors with the same slow connection. I am reaching out to explore options to resolve this issue as it is preventing me from utilizing the service I am paying for.

I was informed last Monday, May 14th, that the service in Dixon, Illinois, would be down for tower upgrading. Unfortunately, I don't have a phone to contact you today, so I used a friend's phone last week. The service representative advised me to change my network to CDMA and to contact again on Wednesday, May 16th, to change it to another setting. However, despite making these changes, my phone calls still do not stay connected, and the signal bars keep disappearing. I prefer a call back instead of an email. I was supposed to have a live chat with customer service, but it seems difficult to find honest assistance that is not automated, wasting people's time.

Today, I visited a Boost Mobile store to separate myself from our family plan temporarily while my husband arranges a new phone, sets up autopay, and pays the bill. Unfortunately, when I got home, my phone wouldn't turn on. I immediately contacted Boost to make a payment, and later noticed two pending transactions on my mobile banking app - one for $48.00 and one for $50.00. Once the $50 transaction went through, my phone turned on. The autopay should have been $45.00. Boost informed me they couldn't stop the other payment and advised me to contact my bank. My bank, in turn, directed me back to Boost. This runaround is frustrating; I just want my money refunded. I have a screenshot of my banking app displaying both pending transactions.

I am employed at a funeral home where we discovered a Boost Mobile cell phone. The local Boost Mobile representatives shared the number linked to this phone but declined to contact the account holder about the found phone. We are keen on reuniting the phone with its owner but lack the means to reach out to them. The phone was located at Steverson, Hamlin & Hilbish Funerals and Cremations, [redacted] East Burleigh Boulevard, Tavares, Florida [redacted]. Sincerely, Brenda Steverson, Hamlin & Hilbish

I have been a Boost customer for a while. I had a ZTE phone before, and now I have a Stylo. I've had issues with both devices. I am currently on the $50 unlimited plan, but I have been experiencing sudden internet disconnections. Normally, I would restart my phone to fix it, but now that's not even working. I am always in the same spot at home when this happens. When I contacted customer service, they advised me to reset my phone, which would cause me to lose important data that I cannot replace. I am frustrated that despite paying for unlimited services, I have been facing these connectivity issues for months, and they seem to be worsening.

Hello, my name is Whitney Harper, and my phone number is [redacted]. My PIN is [redacted]. I have been a loyal Boost Mobile customer for a few years. Due to difficult circumstances with my children and medical issues, I am struggling financially and need my phone for medical calls. I recently asked for help and only received $3 that expires at midnight. I kindly requested a free month of service or a 24-hour extension if possible. If Boost Mobile is unable to assist me during this critical time, I understand. However, if my loyal patronage does not warrant support in this situation, I may have to switch to a different carrier. Please consider my urgent situation. Thank you.

I had two phones on my account. On the last day of service, I requested the termination of my daughter's phone ([redacted]) (password [redacted]). Despite this, a payment was still deducted. Boost advised me to contact my bank, but my bank directed me back to Boost. After multiple calls, Boost informed me they couldn't reverse the charge. Even when my wife called, we faced the same response. We requested a name or badge number, but privacy policies prevented them from sharing. I simply wanted the payment for my daughter's unused phone to be transferred to my phone's balance. I am dissatisfied with how this was handled, especially since my daughter didn't use any minutes or texts that month. I considered switching services, but I'm currently waiting for a resolution.

I am seeking assistance in reaching out to Boost Mobile regarding an issue. I have been a loyal customer for over 5 years and recently needed to change my phone as my ZTE Bolton was not performing well. Upon ordering a MAX XL online, I received another Bolton model instead. This replacement had various problems such as overheating, low storage, freezing, and frequent restarts. To quickly resolve the issue, I visited a Boost store looking to switch to a REAL Max XL advertised at $99. However, I was informed the cost would be $[redacted] due to an "upgrade" since I wasn't adding extra services, merely trying to receive the correct phone. Feeling frustrated, I reached out to complain via email which was redirected to Boost Australia, causing further confusion. After subsequent calls failed to offer any solutions or apologies, I am disappointed with the service and considering switching to a different provider where my concerns are valued.