To whom it may concern,*On Feb **, I booked for Denver East-Stapleton for May **th with...

GetHuman5322792's Refund My Booking issue with Booking.com from October 2020

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The issue in GetHuman5322792's own words
To whom it may concern,*On Feb **, I booked for Denver East-Stapleton for May **th with a charge of ***.** dollars.*When May came, coronavirus was at its peak and even if I wanted to go I was mandated as a nurse to fight this pandemic , I attempted to get a refund from booking.com but the representative informed me that I had to call Holiday Inn's Main line. They then agreed to refund me but never did. When I re-contacted them they stated that I had to contact Denver East-Stapleton for the refund. In time, Denver East-Stapleton stated that they had tried to contact you and that someone from booking.com stated I missed the window for the refund. This simply is not true. Ms. Rondisha Collins in Finance at Denver East-stapleton stated that she would be glad to refund you in order for you to refund me. This money is very important to me in order to help myself and my family through personal matters. It has been very difficult to contact you through phone as my confirmation number is no longer valid. But here is my the confirmation number on this matter:*********** Pin: *****Thank you for your time and hope to hear from you soon,*Lauren Alves

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Booking.com

Refund My Booking issue
Reported by GetHuman5322792
Oct 1st, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 8970 others
0 customers following this

Timeline

GetHuman5322792 started working on this issue
Oct 1st, 2020 9:03pm

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