Hello,*We made a reservation(**********) for a trip in april to Minorca (Spain). Unfort...

GetHuman5299902's Refund My Booking issue with Booking.com from September 2020

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The issue in GetHuman5299902's own words
Hello,*We made a reservation(**********) for a trip in april to Minorca (Spain). Unfortunately due to covid issues, the trip was cancelled. It made more than * months now that I try to keep in touch with the Booking customer service to get back the money from the trip, without answers from Booking. They just arbitrarily decided to give us a credit note for the year to come.*The covid situation doesn't evoluate and there are not any flight left from Toulouse (where we stand) to Minorca: so, no means to get there for us anyway.*Booking just gave us a phone number in spain (which is not the direct phone number from the lessor) and left us on our own. Since then I had no answers from any part (booking, lessor).*Today we want the **** euros from the reservation back quickly. We want Booking to manage with our problem and answer our concerns.*Otherwise we will be obliged to initiate legal proceedings. *Thanks in advance*C*line Mouysset***********

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Booking.com

Refund My Booking issue
Reported by GetHuman5299902
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 9323 others
0 customers following this

Timeline

GetHuman5299902 started working on this issue
Sep 25th, 2020 2:27pm