i have charges for a hotel booked from booking.com that i did not book. someone booked...

GetHuman5158462's customer service issue with Booking.com from August 2020

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The issue in GetHuman5158462's own words
i have charges for a hotel booked from booking.com that i did not book. someone booked into the hotel and the hotel put the card number in manually and did not swipe my card because the person did not have my physical card. i have it. so how is one able to check into a hotel without the physical card. i would like to beleive a hotel would not let someone just give a credit card number verbally to pay for room. I always had to have the physical card at the point of checking in for fraud safety reasons.. *Number ***********name David Lopez.*on the hotels receipt it says the put in the credit card info in manually. and it was booked online on through bookings.com*DATE: MON AUG **, **** - TUE AUG **, *****DATE RECIEVED: MON AUG *, *****EXECUTIVE INN MORGAN HILL**Please give me a call ASAP so we can resolve this error or you can lead me in the right direction of how to solve this problem. Thank you much appreciated..**Phone* ***********The REAL David Lopez*BOOKING * ********** - *****@***.com

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Customer service issue
Reported by GetHuman5158462
Aug 12th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 12243 others
0 customers following this


GetHuman5158462 started working on this issue
Aug 12th, 2020 11:34pm

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