Due to the coronavirus and the travel ban I will need to change my hotel dates. My hote...

GetHuman4481772's Change My Booking issue with Booking.com from March 2020

Help with my Booking.com issue
The issue in GetHuman4481772's own words
Due to the coronavirus and the travel ban I will need to change my hotel dates. My hotel has instructed me to work with bookings.com to reschedule my hotel stay. The hotel also said this would be at no additional cost unless the rate for the new dates are higher, we would pay that difference. My stay is scheduled for next week and I must make the changes before my original visit. Also with the US travel ban to Ireland, I would assume you would be waiving fees to reschedule my dates. I mean, to keep customers for the future of your company that would be the best business tactic... trust is important to customers and I would trust and use you again if you provided the best customer service during this awful pandemic and travel ban. What's the phone number or email address I can use to contact customer service directly pertaining to my hotel booking?

GetHuman4481772 did not yet indicate what Booking.com should do to make this right.

How GetHuman4481772 fixed the problem
They emailed they are waiving fees
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Booking.com

Change My Booking issue
Reported by GetHuman4481772
Mar 17th, 2020 - 7 months ago
Fixed
Seen by 13 customers so far
Similar issue to 14169 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4481772 started working on this issue
Mar 17th 6:38pm
GetHuman4481772 indicated the issue is not fixed yet.
Mar 18th 3:47pm
GetHuman4481772 indicated the issue is not fixed yet.
Mar 18th 3:59pm
GetHuman4481772 indicated the issue is not fixed yet.
Mar 18th 5:59pm
GetHuman4481772 indicated the issue is not fixed yet.
Mar 18th 6:01pm
GetHuman4481772 confirmed the issue is fixed. Hooray!
Mar 20th 7:46pm