Hi- I am trying to make a hotel reservation at Boulan South Beach- **** Collins Ave, Mi...

GetHuman4416975's Change My Booking issue with Booking.com from March 2020

Help with my Booking.com issue
The issue in GetHuman4416975's own words
Hi- I am trying to make a hotel reservation at Boulan South Beach- **** Collins Ave, Miami Beach FL. The reservation person said I already had a reservation through booking.com. The number is ***-******. However, I was only browsing at that time and asked for the reservation to be held, not reserved. I never gave you my credit card information. I also never received any confirmation information or email from booking.com about this. Can you help me with the following: *) was my credit card charged? *) If it was, please issue me a refund. *) Please delete this "reservation" from your site and from the Boulan South Beach reservation site. I do not want it. I have tried for the last ** minutes to get a person to talk to but can not access one with a "pin number" to go with the above number. I do not have that number brcause I was never sent a confirmation email from you.

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Booking.com

Change My Booking issue
Reported by GetHuman4416975
Mar 2nd, 2020 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 13166 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4416975 started working on this issue
Mar 2nd, 2020 7:56pm
GetHuman4416975 confirmed the issue is fixed. Hooray!
Mar 3rd, 2020 12:17am

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