I cannot access Booking.com on my laptop. I have tried several times to reset my passwo...

GetHuman-tonymahe's customer service issue with Booking.com from February 2020

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Before contacting them, items GetHuman-tonymahe may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-tonymahe's own words
Log in using my laptop ... I cannot access Booking.com on my laptop. I have tried several times to reset my password and although the site says it has sent me an email, I have not received any emails regarding resetting my password. I can access site on my mobile phone, but if I I wast lost or stolen then I cannot access the site any other way. I have spoken with * different customer service personnel whom could not resolve my issue.
If I lose my mobile phone or it is stolen then I cannot access my booking.com account
If I could speak with technical staff they might resolve it. The customer services do not have any access to technical help. I was told this by customer services themselves.
I have been on the site for quite a few years now & this is the first issue I have had.
I opened another account with a different email and everything works fine, I received emails and also tried to reset the password. I received emails to let me do that, but it doesn't work with my original account.
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Booking.com

Booking.com
Customer service issue
Reported by GetHuman-tonymahe
Feb 9th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 13754 others
0 customers following this

Timeline

GetHuman-tonymahe started working on this issue
Feb 9th, 2020 1:44pm
GetHuman-tonymahe indicated the issue is not fixed yet.
Feb 9th, 2020 7:28pm
GetHuman-tonymahe indicated the issue is not fixed yet.
Feb 9th, 2020 7:35pm
GetHuman-tonymahe indicated the issue is not fixed yet.
Feb 9th, 2020 7:35pm

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