Had booked wknd away in brugge and due to my wife being admitted to hospital the day be...

GetHuman-owenpaul's Refund My Booking issue with Booking.com from September 2019

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The issue in GetHuman-owenpaul's own words
Had booked wknd away in brugge and due to my wife being admitted to hospital the day before we were due to fly we were unable to go.*The hotel Martins Realais in Brugge have charged us for one night. We are very disappointed with this as we were simply looking to move the booking to wknd in October. The hotel are saying the communication from booking.com was later than we suggested. We will not be able to afford to go in October if this charge stands as we are already at the loss of the flights. We are dissappointed with the service from both the hotel and booking.com. *We would hope some agreement could be made to just accept booking for October and not charge for original booking.*We can provide proof of hospital admission if required.**Regards,*Owen

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Booking.com

Refund My Booking issue
Reported by GetHuman-owenpaul
Sep 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 25165 others
0 customers following this

Timeline

GetHuman-owenpaul started working on this issue
Sep 20th, 2019 4:52pm
GetHuman-owenpaul indicated the issue is not fixed yet.
Sep 21st, 2019 8:24am