Booking ref. ********** Apartment ***, Apartamentos Jupiter Minerva, Spain.*We returne...

GetHuman-belljan's Complaint About My Stay issue with Booking.com from September 2019

Help with my Booking.com issue
First: share to improve GetHuman-belljan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-belljan may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-belljan's own words
Booking ref. ********** Apartment ***, Apartamentos Jupiter Minerva, Spain.*We returned from a holiday in this apartment last Thursday and list the following issues we had.*Handle missing on wardrobe door* Dangerous broken tiles on bathroom wall behinds door handle and towel rail had been broken but not replaced - fittings left on wall. Only * hangers in a studio supposed to sleep *. Only * wine glasses and no water jug. The only * small chopping board filthy and engrained with dirt. Only * had towel and * bath towels supplied, along with * dish towels - * of which was badly stained. We complained the first day and had to wait * days for more towels. A bad smell under the sink revealed a dish tray full of used scourers and dirty plastic gloves - this was taken away the first night but nothing was replaced. No maid service or change on towels and bed sheets although charged ** euros for the service. We were told this was to clean the apartment when we left! No instructions on how to work the TV and washing mashing as they were only in Spanish - no English programmes on TV or news. * of the folding chairs were ripped and ready to split - unusable. Clothes airer broken and twisted. Had to empty a large water bottle attached to the air conditioning overflow daily - again only found this out when the overflow backed up and water spewed out of the air con unit in the main room. Were supposed to get in the apartment at *pm but had to eventually phone the guy who sauntered in just before * with no apology. The only good thing about this apartment was the bed was comfortable and there was a good hairdrier. We complained twice to the guy on side but it was a case of que sera, sera. Our friends own in this building and we spent the time in their apartment or we would have demanded to be moved. This is the first time we have had to complain to Booking.com but you should really think about removing this apartment from your holiday sites. We have photographs to substantiate our complaints and can forward these on if you wish. Awaiting your response. Janice Bell

GetHuman-belljan did not yet indicate what Booking.com should do to make this right.

How GetHuman-belljan fixed the problem

We are waiting for GetHuman-belljan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Complaint About My Stay issue
Reported by GetHuman-belljan
Sep 20th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 25143 others
0 customers following this

Timeline

GetHuman-belljan started working on this issue
Sep 20th, 2019 1:12pm
GetHuman-belljan confirmed the issue is fixed. Hooray!
Sep 20th, 2019 6:46pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 20th, 2019 6:46pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 21st, 2019 3:22pm
GetHuman-belljan confirmed the issue is fixed. Hooray!
Sep 21st, 2019 3:22pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 21st, 2019 3:22pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 23rd, 2019 3:12pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 23rd, 2019 3:12pm
GetHuman-belljan indicated the issue is not fixed yet.
Sep 24th, 2019 7:57am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies