I booked a room at days in Flagstaff az,for * night **** to ****..the confirmation was...

GetHuman3507626's customer service issue with Booking.com from August 2019

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The issue in GetHuman3507626's own words
I booked a room at days in Flagstaff az,for * night **** to ****..the confirmation was sent to my boyfriend 's email,but before he went in I called hotel asked if showed the booking he said no, so my boyfriend went in & just paid . The confirmation came after so i canceled the booking.com booking with free cancelation on was on phone trying to talk to spmeone.please dont not charge for cancelation..the name *...of person stayed ..rene ornales.. conf* *****ec***** pin*****...dont know if this is all same booking for the * night & i canceled it & charged cancelation. fee SHOULD NOT BECUSE HE DID STAY THE * NIGHT .should be charged for the * night & the hotel gave diffrent price from the booking.com price so that's why I thought maybe need t on call & cancel with booking.com since he just did a walk in..bottom line do not charge cancelation fee becuse he DID STAY THE * NIGHT..**** TO **** WILL BE CHECKING OUT TODAT DAYS INN **** W ROUTE ** FLAGSTAFF AZ RENE ORNALES..THANK YOU ..JOANN HIRALEZ ..I PLACED THE HOLD

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Booking.com

Customer service issue
Reported by GetHuman3507626
Aug 30th, 2019 - a year ago
I have an issue with Booking.com too
Not resolved
Seen by 5 customers so far
Similar issue to 23229 others
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GetHuman3507626 started working on this issue
Aug 30th, 2019 2:55pm

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