to shift to our booked room, but the hotel refused & time passed, so I want to refund my money difference. ... Good evening! The fact is I have booked Double Tree Hotel by Hilton which is located in Turkey, Kemer. I made special present for my relatives on their honeymoon to enjoy their stay in your hotel, however as they arrived they checked in, later they have discovered that hotel stuff provided them absolutely another tiny room. I have been booking King Room with Sea View with large bed ***-*** cm wide. Room size is ** square meters. Hotel* stuff provided a room which has absolutely no Sea View. There is a view to the garden and swimming pool. Room size is ** square meters. I have even proofs we recorded video. *When I asked hotel manager to relocate my guests and provide the room which I have booked * months ago. They totally reject my inquiry and they said that it’s booking.com mistake. Why they ask for some more additional money to have the room which I already booked before? I’m not booking first time tour. Booking.com provides the best. Please help to solve this problem.
Booking.com continue telling me the lies of the hotel that we shifted to another room & we are happy!!! even I wrote many times to Booking.com telling this not true & we didn't shift to any other room (providing all video & photos to proof that) & we are not happy at all as the hotel is cheating us without any action from Booking.com to solve the problem except repeating the hotel lies!
I am asking the Booking.com to refunding the price difference to me, it's the Booking com responsibility to return back my money difference & compensate me for spoiling my gift for my guests to spend their honeymoon.
As I booked through Booking.com King Room with sea view & got my booking confirmation showing clearly the photos of my booked room with sea view, even I paid the price* money * months ago!
I wrote to Hilton site complaining the same.