REFUND MY MONEY. BELLA APARTMENT NAIROBI NON-EXISTENT

GetHuman-osoreha's Refund My Booking issue with Booking.com from August 2019

Help with my Booking.com issue
First: share to improve GetHuman-osoreha's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-osoreha may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-osoreha's own words
I booked to stay at Bella Apartment in Nairobi as from ** July **** to ** July **** for three days and paid $***.** by my Credit card. CONFIRMATION NUMBER was *********** PIN ****. On arrival in Nairobi while at the airport I called the given number *************. the number was answered and when I informed that I was in Uber taxi on way to the place on Hendred Road, the phone was switched off. I arrived with the taxi guy to the address given, searched for the place over * hours but we could not trace the place. Instead the address ended up at a brothel! i tied calling the given number several times but the phone was off. I had to look for an alternative accommodation place when it was after midnight. When I tried to call Bella Apartment number the following day, my call was rejected and later received sms that there was accommodation at Sunshine place. All my calls went unanswered all the times.*Bella apartment does not exist so whoever these people are should pay back my money.
NEED MY MONEY PAID AND BOOKING.COM SHOULD DE-REGISTER THIS FACILITY AS IT DOES NOT EXIST AT THE ADDRESS GIVEN IN NAIROBI.
How GetHuman-osoreha fixed the problem

We are waiting for GetHuman-osoreha to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman-osoreha
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 21231 others
0 customers following this

Timeline

GetHuman-osoreha started working on this issue
Aug 11th, 2019 6:00pm
GetHuman-osoreha indicated the issue is not fixed yet.
Aug 12th, 2019 9:29pm
GetHuman-osoreha indicated the issue is not fixed yet.
Aug 12th, 2019 9:30pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians