Booking.com suspected online fraud. *Booking Ref. ***********Booking.com is not getting...

GetHuman3261186's customer service issue with Booking.com from July 2019

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman3261186's own words
Booking.com suspected online fraud. *Booking Ref. ***********Booking.com is not getting back to us after calling MANY TIMES. I am sick & tired of phoning them. They say they will get back but they don't. I have been charged a lot of money TOO MUCH and it's now about * months later. They claim that they will look into it and just don't reply. *This is terrible customer service and my money has not been refunded.*After putting my card details on the Booking.com site, an amount of more than ***** Russian Rubles was charged from our account. Booking.com is not getting back to us and we have sent more than * times repeatedly copies of the statements etc. *Because our calls are evaded and not answered, it leaves us with no other option as to investigate other channels, including making our several thousand followers on Facebook, Twitter & other social media forums aware of this.*Terrible service.

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Booking.com

Customer service issue
Reported by GetHuman3261186
Jul 22nd, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 18716 others
0 customers following this

Timeline

GetHuman3261186 started working on this issue
Jul 22nd, 2019 3:29pm
GetHuman3261186 indicated the issue is not fixed yet.
Jul 25th, 2019 6:06pm

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