I have been scammed by Booking.com . I really need to talk to someone who can get my money refunded to my card. This is senior citizens’ abuse via a fixed income.I explained to the gentleman how badly I need my $***.** from booking.com

GetHuman-elaverne's customer service issue with Booking.com from July 2019

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The issue in GetHuman-elaverne's own words
My original issue: I was trying to get a refund for a booking I have $***.** I have been trying to receive this money for about a month. There are * gentlemen...one named John the other one is named Rick that I have been speaking to and working with for the last two weeks. Yesterday July **, I was instructed to go into the *-Eleven and buy two eBay gift cards that came up to $***.** so that I could be refunded my original $***.**. I was told by Rick that I would have to go into the store AGAIN and buy another $*** gift card so that I could be refunded $**** because that was the cheapest and least amount that they could refund. So I would like to get my $***.** refund. I was put on hold for more than an hour. I was hung up on * times...I have spent five hours on the phone trying to get my money back.* There is much much much more to this story but I will stop here. I just want to receive my $***.** back to my card. Rick is the senior billing manager and John is a manager. Their phone number is ***.***.****.

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Booking.com

Customer service issue
Reported by GetHuman-elaverne
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 17573 others
0 customers following this

Timeline

GetHuman-elaverne started working on this issue
Jul 13th, 2019 3:53pm
GetHuman-elaverne indicated the issue is not fixed yet.
Jul 13th, 2019 8:27pm
GetHuman-elaverne indicated the issue is not fixed yet.
Jul 16th, 2019 5:32am
GetHuman-elaverne indicated the issue is not fixed yet.
Jul 16th, 2019 5:15pm
GetHuman-elaverne indicated the issue is not fixed yet.
Jul 16th, 2019 5:53pm
GetHuman-elaverne indicated the issue is not fixed yet.
Aug 15th, 2019 11:08am