Customer service * isn't working. They cancelled my booking and they need to call to get a new room

GetHuman-isearkom's customer service issue with Booking.com from May 2019

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The issue in GetHuman-isearkom's own words
Booking.com has cancelled my reservation for * nights in NYC. (Confirmation *****.***.***).They left a voice mail saying there was a "glitch" and the hotel cannot accommodate us. They offered a "comparable" hotel in a totally different area of the city. Now, when I call customer service at (***) ***-**** it rings busy. I have tried multiple times to get through, and even tried the Spanish language option (which went to dead air). I left an email but haven't been contacted yet. This is ridiculous! They need to call me so I can arrange another booking.
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Booking.com

Hotel reservation
Customer service issue
Reported by GetHuman-isearkom
May 9th, 2019 - a mon ago
I have an issue with Booking.com too
Not resolved
Seen by 5 customers so far
Similar issue to 13494 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-isearkom started working on this issue
May 9th 12:21am