Hi Booking.com , **When I choose to cancel his reservation due to unexpected circumstan...

GetHuman2637631's customer service issue with Booking.com from March 2019

5 views
 | 
11666 similar
 | 
0 following
Help with my Booking.com issue
Next: our robot will wait on hold for GetHuman2637631 to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman2637631's own words
Hi Booking.com , **When I choose to cancel his reservation due to unexpected circumstances , The person over the phone has informed me that he wold get back to me regarding the refund of my cancellation fee as this is my first time and would request a one time exception . I have not received a call back that day . as I was caught up travelling , I could not follow up with the associate , as the cancellation charges were were high we wanted to change the name on the reservation so that my friends who were continuing with the plans occupy the place , but unfortunately the reservation was cancelled and refund was not issued I was charged $***.** . I was not informed about the non acceptance of the exception , not I was offered in the form of booking.com credits as a first time customer . I dint have a great experience with this service unfortunately. I kindly request you to look into my issue **Details :************regards, Supraja.N
GetHuman2637631 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman2637631 fixed the problem
We are waiting for GetHuman2637631 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2637631 fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman2637631
Mar 30th, 2019 - 6 mons ago
I have an issue with Booking.com too
Fixed
Seen by 5 customers so far
Similar issue to 11666 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman2637631 started working on this issue
Mar 30th 5:55am
GetHuman2637631 indicated the issue is not fixed yet.
Mar 30th 6:06pm