Hi Booking.com , **When I choose to cancel his reservation due to unexpected circumstan...

GetHuman2637631's customer service issue with Booking.com from March 2019

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The issue in GetHuman2637631's own words
Hi Booking.com , **When I choose to cancel his reservation due to unexpected circumstances , The person over the phone has informed me that he wold get back to me regarding the refund of my cancellation fee as this is my first time and would request a one time exception . I have not received a call back that day . as I was caught up travelling , I could not follow up with the associate , as the cancellation charges were were high we wanted to change the name on the reservation so that my friends who were continuing with the plans occupy the place , but unfortunately the reservation was cancelled and refund was not issued I was charged $***.** . I was not informed about the non acceptance of the exception , not I was offered in the form of booking.com credits as a first time customer . I dint have a great experience with this service unfortunately. I kindly request you to look into my issue **Details :************regards, Supraja.N
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Customer service issue
Reported by GetHuman2637631
Mar 30th, 2019 - 6 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
GetHuman2637631 started working on this issue
Mar 30th 5:55am
GetHuman2637631 indicated the issue is not fixed yet.
Mar 30th 6:06pm