Hi Its Andrew and Rebecca Lenon our booking number is ********** to stay at The Lakes R...
GetHuman2274693's customer service issue with Booking.com from February 2019
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The issue in GetHuman2274693's own words
Hi Its Andrew and Rebecca Lenon our booking number is ********** to stay at The Lakes Resort Hotel today the ******** to the ********, on the way to the Lakes today and had a * really bad car accident, I have rang The Lakes and spoke to Hanna and she has spoken to the manager and they have said they are happy to waiver the booking and give our money back, they have told us o cancel this through booking.com which I have done, I have just rang Hanna at The Lakes she said the cancellation has come through only and nothing to say to refund our money, she said to contact you by phone, I am having trouble just to find a number to ring your the number I found isn't working, can someone please phone me ASAP on ********** about the refund as The Lakes are happy to give our full refund back Kind Regards *Rebecca Lenon
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