Hi,*This is with reference to the booking done by me for Suman cottage, House No...

GetHuman-rachnaan's customer service issue with Booking.com from February 2019

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The issue in GetHuman-rachnaan's own words
Hi,*This is with reference to the booking done by me for Suman cottage, House No- ***, Nagaon Bander Baug, Alibaug, ******, India for **th January to **th January, ****.*The booking was done on **th January, **** and I had made the entire payment amounting to *,****-. I have recieved debit acknowledgement from my bank for the same. I have email proofs for the given transaction as well.**On **th when we reached the guest house, The host completely denied having got a confirmation from booking.com regarding our visit. He refrained from giving us the rooms as he said that no rooms are available. At night we were stranded at an unknown place with * babies along with us. We had to go through this inconvenience though I had made the booking and made the entire payment. **Immediately, I tried calling the customer care number to seek help or guidance but it was of no use. Five times my call was put on hold promising me a call back but there was no response. I spoke to * executives but they could not help me so my call was transferred to a Senior Executive Mr. Ryan. After communicating the entire situation to him I asked him to either relocate us or initiate a refund of my payment. He promised to call me after half an hour after following the policy of contacting the guest houser or mailing him (in this entire chaos I was told that the guest houser was not answering any calls from booking.com) before relocating us.....but as expected Mr Ryan did not get back to me. **We spent the night stranded. It was a nightmare having no place to spend the night. **Apparently I have described the entire hardship that we went through because of booking.com. I request you to refund me the entire payment done by me. Please do the needful asap otherwise I ll be left with no option other than taking a stern action against your website*company.**My booking details are:*Confirmation number: ***********GuestHouser ******Booking done by the name: Rachna Anand

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Booking.com

Customer service issue
Reported by GetHuman-rachnaan
Feb 13th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 9796 others
0 customers following this
Items needed
Name on the booking
Booking reference
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Timeline

GetHuman-rachnaan started working on this issue
Feb 13th, 2019 5:43am

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