Hello,**I'm a genius customer in booking.com, I use booking.com for accommodation for m...

GetHuman-garylaur's customer service issue with Booking.com from January 2019

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The issue in GetHuman-garylaur's own words
Hello,**I'm a genius customer in booking.com, I use booking.com for accommodation for more than * years, but today I lose my trust and disappoint in booking.com.**Today we reserve Umito Nakama for our stay in Okinawa for * nights. The price for * rooms * nights is TWD**,***.- including tax and all expenses in first step. Then we click button "I'll reserve" to next step to continue our booking, but the price changes to TWD**,***.- including tax and all expenses in second step, so I call booking Taiwan to know what happened.**Initially we just want to confirm why the price is different with Taiwan customer service officers, but during the communication I was treated unfriendly and ignored, the officers' "attitude" lead me to write you an email.**All * officers said " I can do nothing for you " and " the price is controlled by hotel owners". ***. Our thinking is " I can do nothing for you " is a worse way to solve the problem.***.For us, booking.com is service and price provider, booking.com shall responsible to customers and honor your offers***.Why our issue cannot to be handled by only one officer ? **In addition to "attitude" issue, we think it's our right to have price TWD**,***.- for our booking as it shows on your website during our booking and it's a "key point" for us to choice it.**We believe TW**,***.- is not a trap for us to book Umito Nakama, please honor your offers.**Thank you for your attention and assistance very much !***Best Regards,*Laura

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Booking.com

Customer service issue
Reported by GetHuman-garylaur
Jan 11th, 2019 - 3 years ago
Not resolved
Seen by 95 customers so far
Similar issue to 8633 others
1 customer following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-garylaur started working on this issue
Jan 11th, 2019 6:40am

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