I booked a room via Booking.com with C&P Heathrow rooms on ***.**.****, Booking referen...
GetHuman1694239's customer service issue with Booking.com from December 2018
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The issue in GetHuman1694239's own words
I booked a room via Booking.com with C&P Heathrow rooms on ***.**.****, Booking reference number **********.*On arrival to the address late at night I discovered that the room was on a housing estate. I observed the clientele in the area and felt very unsafe* even the taxi driver stated that he did not think the area was safe from a lone female. Part of my occupational role is risk assessment.*I contacted the company to voice my concerns and cancelled the reservation. I then checked in to another hotel which cost me a further £**.*I have used Booking .com on several occasions and have a hotel room booked via Booking.com in Bournemouth for Saturday ********. This is the first time I have felt very disappointed by your company. I am seeking reimbursement of the £** I paid for the accommodation in what I can only describe as a very substandard and unsafe location.
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