I received a coupon through Booking.com for $** off $*** stay. I received a confirmatio...

GetHuman-kevintw's customer service issue with Booking.com from December 2018

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The issue in GetHuman-kevintw's own words
I received a coupon through Booking.com for $** off $*** stay. I received a confirmation from both Booking.com and the hotel as well as a receipt after my stay. I waited a week to receive this $** return and never got it. Then I submitted a request to their customer service via their website and never heard anything back. A week later, I called customer service where I was told that an internal system cancelled my reservation and that I was not eligible for this reward. This is unacceptable to me as they never informed me or tried to tell me before my stay or else I would have cancelled the reservation. This is poor customer service on their end and I would recommend not using their site when they offer this type of coupon. I would simply like to receive the $** that I am entitled to.
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Customer service issue
Reported by GetHuman-kevintw
Dec 4th, 2018 - 2 mons ago
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GetHuman-kevintw started working on this issue
Dec 4th, 2018 7:07pm