Pls email or call me ASAP with an answer..can u change or cancel my dates!!

GetHuman-cathyjlt's customer service issue with Booking.com from December 2018

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The issue in GetHuman-cathyjlt's own words
Change dates without paying a cancellation fee ... I booked Avanti Broadbeach Gold Coast Australia **-** December ****. This was a non refundable booking. I made the booking months ago and now know My son is Arriving from America on the **th for * weeks. As I am a very consistent and happy member of your service and have completed and posted numerous questionares . I would thrilled if I could change the date to February or March **** .*I have booked Avanti on * other dates in December and January through booking.com . *I’m sure the rate for Avanti has increased so a win win situation for us both. *Many thanks for your consideration *Cathy Sims
I have not had any feedback from booking.com
Change dates to any time in February with no cancellation fee
Always booked through your service and
This site for ** hours!
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Booking.com

Avanti Broadbeach
Customer service issue
Reported by GetHuman-cathyjlt
Dec 3rd, 2018 - 6 mons ago
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Timeline
GetHuman-cathyjlt started working on this issue
Dec 3rd, 2018 3:52am
GetHuman-cathyjlt indicated the issue is not fixed yet.
Dec 3rd, 2018 10:15am
GetHuman-cathyjlt indicated the issue is not fixed yet.
Dec 3rd, 2018 10:25am