Hello* I have booked many times through booking.com This time I booked a non-refundabl...

GetHuman-eddie_bl's customer service issue with Booking.com from October 2018

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The issue in GetHuman-eddie_bl's own words
Hello* I have booked many times through booking.com This time I booked a non-refundable reservation by mistake. I did not read it thoroughly as I always get an automatic free cancellation deal. The problem I have encountered with this booking is that the money for the reservation has come from my account instantly. As I am paying for twenty people this is going to cause me to suffer financially because I am a retired person. We save all year for this break. We do not have the money immediately available. We do not wish to lose the reservation. What I am asking is if you can refund **% of the money and we will pay the balance on arrival or on a date nearer the time of our stay. If you could come to some arrangement with me it would be very much appreciated. Thank you*Kind Regards*Edmund Bland*This is a copy of an email I have sent to A&O HOSTELS STUTTGART*they requested I sent you a copy of it*Confirmation number . ***********pin. ****

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Booking.com

Customer service issue
Reported by GetHuman-eddie_bl
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 5993 others
0 customers following this

Timeline

GetHuman-eddie_bl started working on this issue
Oct 23rd, 2018 8:17am

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