***********PIN code: ******I cancelled my reservation for the Hampton Inn, Rockford, IL...

GetHuman-tawalkin's customer service issue with Booking.com from October 2018

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The issue in GetHuman-tawalkin's own words
***********PIN code: ******I cancelled my reservation for the Hampton Inn, Rockford, IL for Oct ** and **, through Booking.com. I received an email from Booking.com confirming the reservation was cancelled and a feed of ***. The email also said if I have any questions to contact the hotel directly, which I did. They did not have a cancellation, so I cancelled it (within their ** hr. policy) no charge. **Booking.com stated the no charge policy ended at **:** AM today, Oct. **. The cancellation request was made the first thing this morning due to a medical emergency.**I am requesting that the cancellation fee of *** be waived due to a medical emergency. Plus I made the cancellation directly with the hotel within their ** hr, no charge policy.**Thank you for your consideration
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Booking.com

Customer service issue
Reported by GetHuman-tawalkin
Oct 17th, 2018 - a mon ago
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GetHuman-tawalkin started working on this issue
Oct 17th 8:44pm