Cancellation of reservation for Hotel Julien, Dubuque. IA for Friday, Oct **. ***Thoma...

GetHuman-tawalkin's customer service issue with Booking.com from October 2018

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The issue in GetHuman-tawalkin's own words
Cancellation of reservation for Hotel Julien, Dubuque. IA for Friday, Oct **. ***Thomas Walkington ******@***.com***:** PM (** minutes ago)*to noreply**In response to your email regarding the cancellation fee of ***.** for one night stay, and your note that you contacted hotel Julien asking for a waiver, when I talked to them, I was told that any question about a cancellation fee was between Booking.com and me. Hence, I am requesting no cancellation fee due to a medical complication preventing travel at this time. **In addition, your policy said * cancellation fee if cancelled by **:**AM Oct **. There was no intent to cancel at that time. The cancellation request was sent first thing this morning.**Thank you for your consideration. Please advise.**Respectfully Dr. Thomas Walkington
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Booking.com

Customer service issue
Reported by GetHuman-tawalkin
Oct 17th, 2018 - a mon ago
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GetHuman-tawalkin started working on this issue
Oct 17th 8:30pm