I have already settled Concor Hotel in full but amount I settled & the earlier amount w...

GetHuman-laliniw's customer service issue with Booking.com from October 2018

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The issue in GetHuman-laliniw's own words
I have already settled Concor Hotel in full but amount I settled & the earlier amount which should be cancelled from my statement is sttill pending on my statement. Visa confirms that The merchant has to take it off & they cannot do it but the hotel confirms that they will charge my card only what I have already settled. But the other amount SGD *** is yet pending on my statement .*This confusion occurred as Booking.Com never confirmed the original booking I made for the additional day (In**-Out**Oct) hence prompting me to make another booking which duplicated the earlier booking for which I never receinvea a confirmation. Hope this get settled & I am not debitted for an additional amount for no fault of mine ....

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Customer service issue
Reported by GetHuman-laliniw
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5644 others
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GetHuman-laliniw started working on this issue
Oct 14th, 2018 7:26am