Reservation no ***********PIN *****I requested for a reservation notification to be ema...

GetHuman1337310's customer service issue with Booking.com from October 2018

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman1337310's own words
Reservation no ***********PIN *****I requested for a reservation notification to be emailed or text to me because I needed to take the copy for a visa application in the British High Commission in Yaounde Cameroon.*Neither did I receive the confirmation email nor a text message to the email address*phone number provided. *Due to the urgency of my request, I decided to call Queensgate Hotel * times on three successive days to double check if the reservation came through. I never had any firm answer as different staff gave me different conflicting versions explaining why the reservation had not come through from Booking.com. In the course of my conversations, details were collected off me and little did I know that they went ahead and placed another reservation in my name and also never sent any reservation confirmation email or text.*Considering that I was not getting any headway with both and my visa application appointment fast approaching, I decided to contact a different provider who met my needs.**Queensgate Hotel and Booking .com have gone ahead to withdraw money from my bank account as follows* **.*** and **.*** FCFA ON THE ********** and *** and *** FCFA on the ********** for services that were not provided. This resulted to my account being overdrawn and with financial consequences.**I request that this money be paid back into my bank account. This is malpractice and should not have been allowed to take place knowing fully well that i never received the services.*I look forward hearing from you.**Many thanks**Miss A Delphine
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Booking.com

Customer service issue
Reported by GetHuman1337310
Oct 13th, 2018 - a mon ago
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Seen by 1 customer so far
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Timeline
GetHuman1337310 started working on this issue
Oct 13th 9:26am
GetHuman1337310 shared this issue with followers on Twitter
Oct 13th 9:27am
GetHuman1337310 shared this issue with your circles on Google+
Oct 13th 9:28am