Vacation Village at Weston (****.***.***)*I already sent a complaint and Wafaa requeste...

GetHuman1311224's customer service issue with Booking.com from October 2018

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The issue in GetHuman1311224's own words
Vacation Village at Weston (****.***.***)*I already sent a complaint and Wafaa requested more info. Reply to that email is not goung through. Hope Wafaa gets this message.*Am unable to attach the pictures and video I took.**Dear Wafaa,**I’ll try and explain: we’re a family of *, * children ages * and *, my husband and I.*We travel frequently and look out for * bedroom condo’s*apartments, etc. The children share a room and the other is for my husband and I.**At vacation village at Weston what is sold described as a *-bedroom unit, is actually * units. Iow, * bedrooms, * kitchens, * living rooms, * dining area’s etc.*This is not what we wanted. The children would be sleeping too far from our bedroom, all the way in a separate unit. If they were bigger children (teenagers) I wouldn’t have a problem with it, but this is not suitable for a family with small children. Consequently, we are not using the second unit (unit b). So we’re paying for something we are not using and did not ask for.*The description on the website does not reflect the actual situation.**Kind regards**Lesley-Ann Brodie
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Booking.com

Customer service issue
Reported by GetHuman1311224
Oct 10th, 2018 - a mon ago
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GetHuman1311224 started working on this issue
Oct 10th 7:52pm