We booked accommodatiOn bia booking.com for Tours in France and at the time of booking...

GetHuman-suepeta's customer service issue with Booking.com from September 2018

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The issue in GetHuman-suepeta's own words
We booked accommodatiOn bia booking.com for Tours in France and at the time of booking I conformed my children's ages, the youngest being *. About a week before travel I was told that only a cot would be available for my youngest child. I advised that this would not be acceptable and that the property had been described as suitable.*The night before travel it was confirmed that only a cot would be provided. I had no choice but to accept this as it was too late to find an alternative.*On arrival at the property we found that it was not only unsuitable but actually dangerous. We therefore had to find an alternative for the second night. *I have requested a refund of the alternative accommodation in the amount of €***. Booking.com have offered €**

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Booking.com

Customer service issue
Reported by GetHuman-suepeta
Sep 18th, 2018 - 3 years ago
Fixed
Seen by 29 customers so far
Similar issue to 4495 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-suepeta started working on this issue
Sep 18th, 2018 4:07pm
GetHuman-suepeta indicated the issue is not fixed yet.
Sep 19th, 2018 5:02pm
GetHuman-suepeta indicated the issue is not fixed yet.
Sep 21st, 2018 12:59pm
GetHuman-suepeta indicated the issue is not fixed yet.
Sep 21st, 2018 1:24pm

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