Upon entering room the lanolin floors were not cleaned and it didn’t smell clean. Micro...

GetHuman997635's customer service issue with Booking.com from August 2018

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The issue in GetHuman997635's own words
Upon entering room the lanolin floors were not cleaned and it didn’t smell clean. Microwave is dirty. Shower has pubic hair in it. I SHOWED THE FRONT DESK ** pictures and she chuckled and said, “It doesn’t surprise me.” I Went to get ice- ice machine bottom inside had green algae floating where the ice*water lays and then is recycled. NO ONE knew. Came back to room with dinner. Shower still not cleaned*part of other floor was. I’m standing here crying bc now I see roaches crawling on Wall. I’ve havent eaten dinner and have not showered from the beach. NO MGM EXISTS. SAFETY LATCH ON MAIN DOOR IS FALLING OUT. I DONT FEEL SAFE. I WOULD LIKE MY MONEY BACK AND REBOOK SOMEWHERE ELSE. IM EVEN WILLING TO PAY MORE. I bought ice bc wiping or scooping out algae doesn’t clean it and what about all the ice that’s already frozen? It’s EXTREMELY UNHEALTHY. I shouldn’t have to buy ice. I shouldn’t be standing here in tears, all sandy from beach, and now my dinners cold because I have to put the ice in my cooler and take EVERYTHING TO MY CAR SO ROACHES DONT GET IN MY STUFF. PLEASE PLEASE SOMEONE HELP ME GET REBOOKED SOMEWHERE ELSE AND REFUND MY MONEY FROM THIS PLACE. ***-***-**** Amanda Richardson
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Booking.com

Customer service issue
Reported by GetHuman997635
Aug 16th, 2018 - a yr ago
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Seen by 8 customers so far
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Timeline
GetHuman997635 started working on this issue
Aug 16th, 2018 12:59am