Photos*plus*Messages envoy*s*Cancellation*M*Mtioua Benz**** customer.service*Il y a * j...

GetHuman-benziana's customer service issue with Booking.com from August 2018

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Photos*plus*Messages envoy*s*Cancellation*M*Mtioua Benz**** customer.service*Il y a * joursD*tails*Hello,**I'm writing you unfortunately about my sad experience with the site "booking"..**So i wanted to go to Agadir (Morocco) for my honeymoon coz i just got married so i start searching for some decent hotels, finally we cho .ose my husband and i this hotel "Anezi Tower Hotel" and reserved it f or three nights ( from ********* to **********) this is my reservation number : ************- So first when we got there and checked in, we had to wait half hour untill they can clear the room from other tourists.. **- than when we went to the room i was changing my clothes me and my husband, saddening one of the staff breaks into the room without even knocking...**- at night when we got out and went back to the hotel to sleep it was sooo much noise in the halls, plus this we dident find blankets so we keeped calling many many times to the receptionist with no result.. *after one hour the concierge came in and brought us a filthy disgusting blanket (i have a picture of it if you want to see it) and tald us that they cant't do anything about it and we have to deal with it!!!!**So i paid over ***$ to sleep with derty blanket and to get bad treatment**So in the morning i went to the receptionist complaining about all of this, she called the responsible when i tald her to refund me just the two night ( coz i only stayed there that one awful night ********* with dirty blanket) that i wont be staying there, she refused saying that they still dident get the money from you "booking site" and i should ask this from you..**And than she canceled the reservation and printed it.. i was shocking from this behaviour..**So pleeeeeeease can you refund me just the two night i dident stayed there, coz it supposed to be my honeymoon but it turned out a nightmare! **Best regards*Amina
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Booking.com

Customer service issue
Reported by GetHuman-benziana
Aug 12th, 2018 - a yr ago
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GetHuman-benziana started working on this issue
Aug 12th, 2018 9:31pm
GetHuman-benziana indicated the issue is not fixed yet.
Aug 12th, 2018 9:35pm
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Aug 19th, 2018 7:48pm