I booked a stay at the York Harbor Inn in York Maine. I booked on July *th for a stay...

GetHuman-moejochi's customer service issue with Booking.com from August 2018

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I booked a stay at the York Harbor Inn in York Maine. I booked on July *th for a stay beginning Aug * thru Aug *th a King size bed. Our arrival time was placed in the comments .Upon arrival we were booked into a queen size bed which I did inform them that my booking was for a King size bed . They did not have * available for * nights but did have Queen for * nights. We could have a King for. * night move out then possibly have * available for the *rd night *We stayed in the queen as to move around was not what we wanted to do . My complaint is that we should have been notified that a King was not available . I never requested to down size . Our room was pleasant very challenging for older people to navigate steep short stairs . Our room was right above the outdoor hot tub and we did call at *** pm to notify that there was a party going on ,which the management took care of . I am making you aware of this as I booked in early July to make sure we had a king bed. **Thank you Maureen Jochim
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Booking.com

Customer service issue
Reported by GetHuman-moejochi
Aug 9th, 2018 - 7 mons ago
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Timeline
GetHuman-moejochi started working on this issue
Aug 9th, 2018 7:00pm
GetHuman-moejochi confirmed the issue is fixed. Hooray!
Aug 11th, 2018 11:46am