how to get refund from booking cancelation

GetHuman-belonogo's customer service issue with Booking.com from July 2018

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The issue in GetHuman-belonogo's own words
get confirmation for refund ... Good day Sir*Madam,*I cancelled my booking (booking number **********, PIN code ****, Elena Belonogova) at *Residenza Cenisio, Milan, Italy for guest name Larisa Purysheva using free charge cancellation policy. I called to the Hotel to confirm when the refund will be done to my account. But they said that no any hold amounts on them. The booking.com is holding the funds and will process the refund to me. Kindly confirm how long it will take and who is actually holding the funds from pre-authorized booking.*Looking forward for your quick response.*Thank you*Elena Belonogova
I don't know how long it will take. The e-mail from Booking.com says that hotel will do it soon, but I want to know exactly who will do it and when.
get refunds back to my account
more then ** years
no
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Booking.com

booking cancelation
Customer service issue
Reported by GetHuman-belonogo
Jul 19th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 7 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-belonogo started working on this issue
Jul 19th, 2018 3:38pm
GetHuman-belonogo indicated the issue is not fixed yet.
Jul 22nd, 2018 4:54pm