Horrible expe

GetHuman-synkro's customer service issue with Booking.com from July 2018

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The issue in GetHuman-synkro's own words
We booked a hotel in Pigeon forge Tn. “Mountain Vista Inn and Suites. When we arrived everything advertised was false the rooms were old they smell of Clorox, no windows in the suite we booked, moved to another room, as well old,furniture old outdated, scratch up dumpster dive furniture, artificial plant had dust from ages. Fabric on chairs were dirty an stained, vanity falling apart from water damage, gaps on seams. Only one lamp by bed, and light socket hanging from it. *I have pictures to show. *The desk receptionist was abnoxious, unhelpful, rude. She said no refund. I will never book from booking.com again. For sure. I would like a refund. I would like an exchange to another hotel ASAP. *Very dissented. *Ivonne Roldan ***********
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Booking.com

Customer service issue
Reported by GetHuman-synkro
Jul 17th, 2018 - a yr ago
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Fixed
Seen by 6 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-synkro started working on this issue
Jul 17th, 2018 10:46pm
GetHuman-synkro indicated the issue is not fixed yet.
Jul 18th, 2018 3:12pm
GetHuman-synkro confirmed the issue is fixed. Hooray!
Jul 19th, 2018 12:16am
GetHuman-synkro confirmed the issue is fixed. Hooray!
Jul 19th, 2018 12:18am