I am extremely disappointed with your service for a number of reasons. I booked a hotel...

GetHuman838391's customer service issue with Booking.com from July 2018

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The issue in GetHuman838391's own words
I am extremely disappointed with your service for a number of reasons. I booked a hotel in NYC (booking***********) with the understanding I would get the best rate (as advertised), a view of the Hudson River, and access to a pool. *Through dumb luck I looked up the rates for the same property on your site the day before checking in and the rate dropped to $****night. Upon checking into the hotel I was informed there is no pool. My son is very upset about this and it changes our itinerary a great deal as we are experiencing some of the hottest weather in NYC in many years and it is far too hot outside. Finally, the “view” of the Hudson River is little more than a glimpse of the water through a couple of giant adjacent buildings. *This is not what I paid for and I am seeking a significant portion of my money refunded for the numerous disappointments which are impacting the quality of the trip we had planned.
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Booking.com

Customer service issue
Reported by GetHuman838391
Jul 1st, 2018 - a yr ago
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Seen by 11 customers so far
Similar issue to 1555 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman838391 started working on this issue
Jul 1st, 2018 4:11am
GetHuman838391 indicated the issue is not fixed yet.
Jul 5th, 2018 1:30pm
GetHuman838391 indicated the issue is not fixed yet.
Jul 5th, 2018 1:31pm
GetHuman838391 indicated the issue is not fixed yet.
Jul 5th, 2018 1:33pm
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Jul 5th, 2018 3:26pm
GetHuman838391 indicated the issue is not fixed yet.
Jul 8th, 2018 12:20am