Booking confirmation number ****.***.*** was provided for a stay at Vinifera Inn at Bel...

GetHuman834259's customer service issue with Booking.com from June 2018

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The issue in GetHuman834259's own words
Booking confirmation number ****.***.*** was provided for a stay at Vinifera Inn at Belhurst castle. We booked for a king room with lake view. Upon arrival we were placed in a room with a view of the parking lot. We expressed our disapproval and showed our confirmation since the room description clearly said lake view. We were told that booking.com chose the room and they were the ones who put us in room *** with the parking lot view. The manager said they were not responsible for the room number assignment and could not put us in a different room. The manager clearly placed the room assignment on booking.com. I am very suspicious of this explanation. I would therefore like to know if you do assign actual room numbers at the time of booking? I will then follow up with the hotel if their manager told this to us as a lie.
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Booking.com

Customer service issue
Reported by GetHuman834259
Jun 29th, 2018 - a yr ago
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Seen by 5 customers so far
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Timeline
GetHuman834259 started working on this issue
Jun 29th, 2018 7:10pm