I booked with booking.com on the *th june for the cumberland hotel in workington for...

GetHuman-satterth's customer service issue with Booking.com from June 2018

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The issue in GetHuman-satterth's own words
I booked with booking.com on the *th june for the cumberland hotel in workington for * nights **th june till **th june. confirmation no ****.***.*** pin code *****I had a telephone call this morning **:** from the hotel to say that they are contracted to a company who have booked all the rooms. and there is'nt one for us. and I have to contact you to cancel as we might be charged I have read your cancellation policy and it says it must be cancelled before the **th june for it to be free but I have not cancelled it is the hotel that has cancelled. they said that they had booked us into another hotel but it is not suitable.please let me know asap that there is no charge to me.I am very angry that they have left it to me to cancel, it should have been the hotel at this late stage.

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Customer service issue
Reported by GetHuman-satterth
Jun 25th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1417 others
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GetHuman-satterth started working on this issue
Jun 25th, 2018 11:36am