I am a BCBS GA provider, but I need to update some information and am having problems. I have called the provider line many times and have never been able to speak with anyone. Every time I have called during business hours I get get through the portion of the call where my API number is found and then the automated system says that it is connecting me with an agent. Next, it says that “due to technical difficulties, we cannot take your call...”. This has been going on for over a month now after dozens of calls. I am very frustrated with the system. How can this issue be resolved?
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