I am a BCBS GA provider, but I need to update some information and am having problems...

GetHuman-denakb's customer service issue with Blue Cross Blue Shield (GA) from June 2018

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The issue in GetHuman-denakb's own words
I am a BCBS GA provider, but I need to update some information and am having problems. I have called the provider line many times and have never been able to speak with anyone. Every time I have called during business hours I get get through the portion of the call where my API number is found and then the automated system says that it is connecting me with an agent. Next, it says that “due to technical difficulties, we cannot take your call...”. This has been going on for over a month now after dozens of calls. I am very frustrated with the system. How can this issue be resolved?
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Blue Cross Blue Shield (GA)

Customer service issue
Reported by GetHuman-denakb
Jun 29th, 2018 - a yr ago
I have an issue with Blue Cross Blue Shield (GA) too
Fixed
Seen by 14 customers so far
Similar issue to 8 others
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Timeline
GetHuman-denakb started working on this issue
Jun 29th, 2018 4:21pm
GetHuman-denakb indicated the issue is not fixed yet.
Jun 29th, 2018 5:24pm
GetHuman-denakb indicated the issue is not fixed yet.
Jun 29th, 2018 5:25pm
GetHuman-denakb indicated the issue is not fixed yet.
Jun 30th, 2018 5:25pm