I have a physical fob authenticator, which is no longer syncing with blizzard therefore...

GetHuman5552255's customer service issue with Blizzard from December 2020

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman5552255's own words
log onto Diablo ... I have a physical fob authenticator, which is no longer syncing with blizzard therefore, i cannot log into battlenet.com or blizzard web site for help.* *I want the authenticator removed from my account, the serial number is **-*******-***my account is *****@***.com, my user name is fabiohorse, answer to secret question is scientist, also have sent to blizzard a copy of drivers licensce with appropriate fields blocked out.**Error message when logging on it: We couldn't find a blizzard account with that information.**I cannot reach customer service by phone have tried numerous times.**Please resolve this issue**Account is under name of Pam Olsen
by removing authenticator from my blizzard account
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Blizzard

battlenet
Customer service issue
Reported by GetHuman5552255
Dec 14th, 2020 - 2 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 3599 others
0 customers following this

Timeline

GetHuman5552255 started working on this issue
Dec 14th, 2020 4:41pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:26pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:26pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:26pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:26pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:26pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:30pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 14th, 2020 9:36pm
GetHuman5552255 indicated the issue is not fixed yet.
Dec 15th, 2020 3:09pm