Hello,* I was recently logged out of my Hearthstone account and was asked to log ba...

GetHuman-jkeaney's Recover Account issue with Blizzard from December 2019

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The issue in GetHuman-jkeaney's own words
Hello,* I was recently logged out of my Hearthstone account and was asked to log back in. Despite many attempts, I am told that my account it not recognized. I am unable to reset my passwor because the email that I havethe account on was disabled by my school around two years ago, and so any code emails can’t be received by me. Althoughmy email was disable, I’ve been able to log in and out of my account with no issue up to this point. I’ve been playing Hearthstone for over * years now and all of my progress was on that account. In addition, I made a preorder purchase for the newly-released expansion (Descent of Dragons), and I am now unable to open my new packs. I was hoping that there was a way that I could get back my account or password from the folks at Blizzard Entertainment themselves, or at the very least recieve a refund on my most recent purchase. The email linked to my account is *****@***.com, and the password that I last remember using for it is dragon**j. I very much enjoy this game and I hope you can help me.*Thank you

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Blizzard

Recover Account issue
Reported by GetHuman-jkeaney
Dec 12th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 3454 others
0 customers following this

Timeline

GetHuman-jkeaney started working on this issue
Dec 12th, 2019 10:26pm

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