Overwatch, My Favorite Game, but not of Late

GetHuman-rrabatin's customer service issue with Blizzard from November 2019

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The issue in GetHuman-rrabatin's own words
I was trying to... Climb out of Bronze. ... Dear Blizzard and Overwatch Team,** Overwatch is my favorite game. It is the most satisfying competitive shooter on the market, and the most fun team strategy game I have ever played. However, sadly, I have not been enjoying my last couple months of OW(PS*). ** I have been hard stuck in Bronze for Damage, Healer, and Tank on my main account. Naturally, I created a second account in attempt to place into a higher rank. On my new account I took my placements for Support and Damage and placed into Gold (****SR) and Silver (****SR) respectively. I have even received complements from Plat and Diamond players on the quality of my Ana gameplay. Through fault of my own, I promptly plummeted my Damage back to Bronze in an all night OW binge fueled by my own frustration. ** Since then, I have been plagued by the same problem of being stuck in Bronze **** as on my last account (even if it is my own fault again I acknowledge). Just tonight I encountered a Mei with an aimbot (skirmish), a Mei sabatoging and throwing a game (game resulting in a tie), a Roadhog smurf (game resulting in a loss), and a DVA who did not appear to be a smurf, but was clearly at a much higher skill level than the rest of the players in the lobby (resulting in a loss). ** Moreover, I routinely rack up between ** and ** kills a game with McCree. I execute high level plays including enemy ultimate shutdowns and High Noon team wipes, earning multiple gold metals every game.** I say this not to gloat, but to bring fourth a few points. It is not fun for the players playing against me to get demolished because my skill level is higher than theres, it is not fun for my team mates to be robbed of the chance to earn gold metals, and it is not fun for me to have to play with throwers, cheaters, and smurfs on top of the usual bronze shenanigans, which can not be helped (little kids, casual bumpkin gamers, people being toxic, people using drugs and being wasted on booze during game, people not understanding how classes work, dps Moira*healers won't heal, no skill Genjis*Sombras*Tracers*Widowmakers feeding). ** I spent my whole day off today playing my Damage account in an attempt to to grind out of Bronze, only to end up breaking even (taking into account all of the obstacles listed above). Some how this feels even less satisfying than losing SR, it just feels like a waste of time.* As a result, I have not been able to play my Support class and henceforth, my SR is decaying, soon to be de-ranked into Silver. ** In my opinion, the recent update is a huge step in the right direction for dealing with the awful double barrier*bunker*Bastion*pirate ship team comp which is currently meta right now. But, unfortunately, this meta is not going anywhere any time soon in Bronze due to ease of execution with the introduction of Sigma vs the difficulty of countering it.** I love Overwatch, and honestly, I've spent much more time on this game than I should have to sharpen my skills and get better. Frustratingly I find myself working harder, only to encounter another thrower or another unavoidable hurdle to stop my progress. * Realistically, I should be around ****-**** SR right now, but i'm stuck right at *** SR mark give or take ** in either direction.** I say with no malevolence, only sadness, that Overwatch is a joke and a meme. It is dying a slow painful death as all great games do, and even more saddening, many of the problems (smurfing, throwing, toxicity) are well known and acknowledged by the devs. ** Honestly, i'm not mad, I'm just disappointed knowing what this game used to be and could still be. I don't have a solution. I'm not asking for anything to be done for me specifically and I don't know if you (Blizzard*OW team) will even read this email, respond, or look into anything that I've listed with any serious effort. I'm sure I am not the only one reporting these issues. OW is a joke, please prove me wrong Blizzard, I don't want to have to go back to Call of Duty for a satisfying competitive experience. Seriously, COD is awful.. Thank you for your time, and I hope this makes it's way to someone important!**Robert
This was especially frustrating because... I am putting in the time, practice, aim, and effort, only to be halted by things out of my control.
They could make this right by... I don't know. Maybe a CSGO style vote-to-kick system. A rebalance of the SR system, players clearly lose more SR when they lose a game than gain SR when they win a game. Remove Bastion from the game, I am not joking. Ask the community, I think a good portion might agree.
I have been a customer since this June. I expected to at least be climbing out of Bronze right now.
I've tried to GITGUD. I'm not great, but i'm a lot better than when I started and by my estimation, the only things holding me back are the issues I brought up.
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Customer service issue
Reported by GetHuman-rrabatin
Nov 3rd, 2019 - 3 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 6610 others
0 customers following this
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GetHuman-rrabatin started working on this issue
Nov 3rd, 2019 11:12am

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