Get access to my account after changing my phone number. ... I changed my phone number and can't get into my account because of the Authenticator. When I try to open a ticket and submit a photo of my ID, the website tells me that it cannot connect. Is there another way to get the authenticator removed from my account so that I can get into it. I have been paying for World of Warcraft for several months and I haven't even been able to get into my account this entire time. I have placed a stop on the payment at my bank and have filed against Blizzard for the past * months of charges because I have been trying to get in touch with someone for this long.
Their website doesn't follow through when submitting tickets or information, and the only other options are to log into my account to get help. If I changed my phone number, lost my authenticator, and can't even submit my photo ID, I literally cannot get any sort of support assistance from them at all. I have the authenticator recovery code too, but nowhere that I can access allows me to submit it.
They could actually allow the authenticator recovery code to be utilized outside of an account in circumstances like this. Also, having a customer support PHONE NUMBER available to speak with an actual person would prevent dispute cases against them. I get that the accounts are secure now, but they have made it literally impossible to recover access to my account now. They could add the option to request a recovery code be sent to the email on file like normal accounts.... Even email addresses have secondary recovery email addresses. When I click "remove my authenticator" it asks me to log out (when I'm not even logged in) and then it asks me to select an option, so I select "remove my authenticator" and it gets me stuck in a loop over and over again.
I have had a WoW subscription on and off since ****, and only within the last year has Blizzard made contacting customer support so inpossible.
I have tried contacting support via phone, email, online ticket. I have tried to locate information on where I can submit my authenticator recovery code. I have even considered contacting my service provider and begging them to reactivate my old phone number so that I can get the message to get into my account.