(X-Box problem) So have had my Overwatch copy for about * months, and it worked fine un...

GetHuman-kcberg's customer service issue with Blizzard from June 2018

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(X-Box problem) So have had my Overwatch copy for about * months, and it worked fine until very lately. Two days ago (*******), I just put my disc in to play and the X-Box said that I needed to re-install the game. So I did, and afterwords, I went to try to play the game and the same thing happened. Now it takes a very long time for the game to be played on the X-Box because it is an online only game, and download times on the X-Box are very slow. So last night (*******) I contacted X-Box support and we went through a factory reset, and they said that the problem must be with the disc itself. I know an IT Pro., and he said that the disc looked scratch free and fine, so I don't know what i'm supposed to do. I bought the disc new, and now all of the sudden it's not working. *(The error message that poped up after I put in the disc... "There was a problem with your installation. If the problem persists, please re-install the game. TE-****E")
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Customer service issue
Reported by GetHuman-kcberg
Jun 28th, 2018 - 10 mons ago
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Seen by 1 customer so far
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GetHuman-kcberg started working on this issue
Jun 28th, 2018 4:50pm
GetHuman-kcberg indicated the issue is not fixed yet.
Jun 29th, 2018 5:51pm